3.18.2009
I spoke too soon.
Remember the post about how things were starting to look up a bit. Yeah, well I should've known enought to keep my big mouth shut. Karma seems to have read that post and has decided to kick my ass! I never open my phone bills. I have automatic payments set up and the monthly charges are always around the same so I just don't really have a need to open them. The other day, I got my phone bill and opened it, wanting to find a number to call to see about changing my service. I'm trying to cut corners where I can because, well, the economy sucks and kids aren't cheap to feed. You can imagine my surprise when I saw that my phone bill for the month was $863! AND, my automatic payment of $860 had already been deducted from my account last month! I just about pooped my pants! I called customer service only to find out that the charges were long distance DIAL UP charges! WHAT? I checked my access numbers and nowhere do I see the number that my computer is supposedly calling to connect to the internet. The best they could do is offer me a payment plan. Yes, you read that right.....they can offer me a freakin payment plan where I can arrange to make payments for an astronomical bill that I really don't think I'm responsible for. I emailed the AT&T CEO a couple of days ago. Hopefully he's a good man who will do the right thing because honestly, the only payment plan I want to hear about is the payment plan AT&T is going to use to pay ME back! I'm so pissed. I just keep thinking about the fact that we never can afford to take the boys on fun trips. Geez, with $2000 I could've taken them on a fabulous Disney trip. Instead, I'm paying my phone bill. I don't think I'm getting my moneys worth. If you have ANY other ideas on how I can get this resolved and get my money refunded....PLEASE let me know. I am desperate here. We absolutely CANNOT afford this.
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8 comments:
It's Toni. Wow, I'm so sorry to hear that. How about Isabella and I come over and help you out a bit around the house to help ease some of the others costs?
That is terrible-I have no idea what to do-Boy oh Boy is right, today...
I hope you figure this out-tell us how you solved it...This is good to know-
How awful!
I hate when that happens. Good thing you checked the bill.
The only thing I can suggest is to keep bugging them about having the incorrect dial-up number. Companies hate to be bugged and hopefully will give in.
Good Luck.
If you get the money back. Take the kids on that Disney trip!
YIKES! That's a steep bill! Why do you use a dial up number? I've never heard of that before? My husband and I just called our phone and internet company to try and get our rates down. Not sure how it works with American companies, but up here in Canada, if you call and complain loud enough or say that you are switching your services to another provider it tends to get them a little motivated by offering you better deal. Some companies have a "cancellation" number- see your bill there or as the CSR to transfer you to the person that is in charge of cancelling your services.
Hopefully you will be reimbursed. Good thinking with writing the CEO.
Good luck with everything.
Jen
I would start by demanding to know exactly what the numbers are and when they were called.
First of all, with Qwest, if you dispute a charge they will put that payment on hold until the dispute is resolved. If they prove you owe it you still have to pay. Second of all, you may have a virus on your computer that installed a dialer virus on your computer. You need to find out what calls you are being charged for and what numbers are being dialed. Third, call the corporation commission in your state. In Arizona, the corporation commission regulates utilities and they have a liason who will work with consumers to ensure that the utility company is not taking advantage of the consumer. Be persistent. Let them know you are not going to roll over and pay this bill just because they say you owe it. Good luck and if I think of anything else I will let you know!
Our local new station listens to consumer complaints and if they feel they are legit, will contact the company on your behalf and/or run a story. I have an idea that faced with some seriously shady publicity, the company may be more apt to help you out. Maybe you can try one of your news stations. Good luck to you!
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