I spoke too soon.
Remember the post about how things were starting to look up a bit. Yeah, well I should've known enought to keep my big mouth shut. Karma seems to have read that post and has decided to kick my ass! I never open my phone bills. I have automatic payments set up and the monthly charges are always around the same so I just don't really have a need to open them. The other day, I got my phone bill and opened it, wanting to find a number to call to see about changing my service. I'm trying to cut corners where I can because, well, the economy sucks and kids aren't cheap to feed. You can imagine my surprise when I saw that my phone bill for the month was $863! AND, my automatic payment of $860 had already been deducted from my account last month! I just about pooped my pants! I called customer service only to find out that the charges were long distance DIAL UP charges! WHAT? I checked my access numbers and nowhere do I see the number that my computer is supposedly calling to connect to the internet. The best they could do is offer me a payment plan. Yes, you read that right.....they can offer me a freakin payment plan where I can arrange to make payments for an astronomical bill that I really don't think I'm responsible for. I emailed the AT&T CEO a couple of days ago. Hopefully he's a good man who will do the right thing because honestly, the only payment plan I want to hear about is the payment plan AT&T is going to use to pay ME back! I'm so pissed. I just keep thinking about the fact that we never can afford to take the boys on fun trips. Geez, with $2000 I could've taken them on a fabulous Disney trip. Instead, I'm paying my phone bill. I don't think I'm getting my moneys worth. If you have ANY other ideas on how I can get this resolved and get my money refunded....PLEASE let me know. I am desperate here. We absolutely CANNOT afford this.